Shipping Policy
The Counselling Clinic Ltd.
Effective Date: [Insert Date]
At The Counselling Clinic Ltd., we are committed to ensuring a seamless and efficient delivery process for all our products. Please review our shipping policy for details on how we handle the shipping of your orders.
1. Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Processing time may be extended during peak seasons, holidays, or unforeseen circumstances.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
| | |
| 3–7 business days (domestic) | |
| 1–3 business days (domestic) | |
| 7–14 business days (depending on location) | |
3. Shipping Costs
Shipping costs are calculated based on the weight of the items, shipping method, and delivery destination.
Free shipping promotions may be available for select orders or regions.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details to monitor the status of your delivery.
Tracking updates may take 24–48 hours to reflect after shipping.
5. International Shipping
Customers are responsible for any customs duties, taxes, or import fees associated with international shipments.
Delivery times for international orders may vary due to customs clearance procedures.
6. Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address provided by the customer or failure to claim the package, the customer will be responsible for additional shipping fees to re-ship the order.
Refunds for undeliverable packages will be processed minus the original shipping cost.
7. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 7 business days of the expected delivery date.
We will work with the shipping carrier to resolve the issue and may offer a replacement or refund based on the circumstances.
8. Contact Us
For questions or concerns about your shipment, please contact us at:
Thank you for choosing The Counselling Clinic Ltd. We appreciate your trust in our services and products!
